Shipping & Delivery

 

Thank you for choosing Anora. Your order will be shipped shortly.
Please find all the details about shipping and delivery below. 

 

Processing Time :

All orders are processed and shipped out within 1–2 business days (Monday – Friday). 

Please note: Processing time may be slightly extended during holidays, peak seasons, or if there are incomplete shipping addresses. We recommend double-checking your shipping and billing information at checkout to avoid any potential delays.

Shipping Rates & Options :

We offer Free Standard Shipping for all orders. We partner with reliable express carriers to ensure your package arrives safely.

• United States:
  - Estimated Transit Time: 3–5 business days.
  - Total Delivery Time: 4–7 business days (1-2 days processing + 3-5 days transit).
  - Shipping Cost: Free Shipping ($0.00).

• Other Countries (UK, Canada, Australia, etc.):
  - Estimated Transit Time: 7–10 business days.
  - Total Delivery Time: 8–12 business days (1-2 days processing + 7-10 days transit).
  - Shipping Cost: Free Shipping ($0.00).

 

Delivery Countries :

We proudly ship to the United States as our primary market. We also provide worldwide shipping to other countries, including but not limited to Canada, the United Kingdom, and Australia. etc

 

Order Tracking :

Once your order is placed, you will receive an Order Acknowledgement email to confirm your details. As soon as your package ships, you will receive a Shipment Confirmation email containing your tracking number. You can track your order directly on our Tracking Page or through the carrier’s official website.

 

Duties & Taxes :

For international orders, please be aware that packages may be subject to customs duties, taxes, or import fees levied by the destination country.
These charges are not included in the item price or shipping cost. Customers are responsible for any applicable customs fees. We recommend checking with your local customs office for detailed information before placing your order.

Note: 1. Customers are responsible for any customs duties, taxes, or import fees levied by their local government.

          2.If your package is lost in transit, we will take full responsibility and arrange a free replacement or a full refund for you.

          3.If you wish to cancel your order after it has been shipped, the order will be treated as a standard return. The customer will be responsible for the return shipping fees once the package is delivered

 

Notification emails :

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

The shipping timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
· If your item is in stock, your order is estimated to ship within 1-2 business days. Delivery will vary based on your destination.
· If your item is not currently in stock, we will estimate your items shipping date before you place your order.
· If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.
· Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.


 

Undeliverable Package:

If you missed your delivery, here’s what will happen:

  1. You will receive an email telling you when and where you can pick up the goods. For some items, the carrier will contact you to set up a delivery appointment or confirm order pickup.

  2. Your order will either go to a nearby post office location or a carrier depot.

  3. When you pick up your order, make sure you reference your order number and have a valid photo I.D.

  4. When the carrier returns an undeliverable package to us, the customer is required to contact our Customer Support Team at service@anorahair.com to make other arrangements to avoid additional shipping charges.

  5. If making a purchase for someone as a gift, it may be a good idea to notify him/her about the impending delivery to minimize confusion which lead to a refusal of the package. Please note; larger items will require a signature. If a signature can not be captured, the item will be deemed undeliverable.

 

Shipping Damaged Package:

Please remember to fully inspect the carton and physical product for any damage before accepting the shipment. If the product is damaged in any way, please reject the delivery and notify our Customer Support Team at service@anorahair.com to make other arrangements.